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Privacy Policy

Effective Date: 29th September 2024

This Privacy Policy governs the manner in which Linics Enterprise Private Limited (“Company”, “We”, “Us”, or “Our”) collects, uses, maintains, and discloses personal data from users (“You”, “User”) of our Biizline platform available via the Website (www.biizline.com) and Mobile Application.

We take privacy seriously and are committed to protecting your personal data in accordance with the Indian Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. By using our Service, you consent to the practices described in this policy.

1. Interpretation And Definitions

1.1 Effective Date

The effective date of this Privacy Policy is 29th September 2024. Any updates will be communicated to users and posted on the website and app, with the revised effective date clearly stated.

1.2 Definitions

  • Account: A profile created by a user to access our Service.
  • Company: Refers to Linics Enterprise Private Limited, 302, Kasturi, Opp. Torrent Power Station, Nikol SP Ring Road, Nikol, Ahmedabad, Gujarat-382350.
  • Cookies: Small files placed on a device by a website or app to collect data about usage and preferences.
  • Data Breach: An unauthorized access, disclosure, or loss of personal data.
  • Device: Any electronic equipment such as a computer, smartphone, or tablet used to access our services.
  • Personal Data: Information related to an identifiable individual.
  • Service: The Biizline platform, accessible through the web or mobile application.
  • You: The individual or entity using our services.

2. Types Of Data Collected

2.1 Personal Data

We collect personal data that you voluntarily provide when you register or use the service. This data may include:

  • Name, email address, and phone number.
  • Location data (for app-based location services).
  • IP address, browser type (for web users), and mobile device identifiers (for app users).
  • Transaction details related to orders and communications between vendors and customers.

Sensitive Personal Data such as passwords and payment details will be treated with additional safeguards in compliance with the Indian IT Act.

2.2 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and mobile app. These may include:

  • Necessary Cookies: For essential functionality (session management, user authentication).
  • Performance Cookies: To analyse user activity on our website and app.
  • Functional Cookies: To analyse language preference, preferred payment methods, or other settings to provide a more personalized and seamless experience
  • Third-Party Analytics Cookies: We use third-party tools like Google Analytics for traffic monitoring and performance analysis.
  • Marketing Cookies: Used to personalize marketing messages based on user behaviour.

Third-Party Services: Some tracking and cookie technologies are administered by third-party services like Google and Facebook. By using our Service, you consent to the use of these cookies. You can manage your cookie preferences through browser or app settings.

2.3 Usage Data

We collect data automatically when you interact with our Service. This data may include:

  • Device identifiers (for mobile app users).
  • IP addresses and browser details (for web users).
  • Usage statistics such as page visits, session duration, and click patterns.

3. How We Use Your Data

We use the collected data to:

  • Provide and maintain the Service: Including processing orders, managing accounts, and providing customer support.
  • Improve User Experience: Tailor content and features based on your usage and preferences.
  • Security: Monitor and protect against unauthorized access, fraud, or other security risks.
  • Marketing and Promotions: Send relevant marketing messages and updates, based on your consent (see Section 4 on Consent Withdrawal).

4. Consent Withdrawal And User Rights

4.1 Consent for Marketing Communications

By providing your email address and other contact details, you consent to receiving marketing communications from us, including updates on products, services, special offers, and promotions. You can withdraw your consent for receiving such marketing emails at any time by using the “unsubscribe” link provided in those emails or by contacting us directly.

Please note that withdrawing consent for marketing communications will not affect transactional or service-related communications (e.g., order confirmations, security alerts), which are essential to the operation of the platform.

4.2 Impact of Consent Withdrawal on Services

Withdrawing consent for certain data processing activities, including but not limited to personalized services, location-based services, or cookies, may impact the functionality of our Service. Here’s how consent withdrawal might affect your experience:

  • Location-Based Services: If you withdraw consent for location data, features such as real-time order tracking or location-specific offers may be disabled or become less accurate.
  • Personalized Content and Recommendations: If consent is withdrawn for cookies or other data used to personalize your experience, you may no longer receive tailored product recommendations, and some content or features may no longer be optimized for your preferences.
  • Usage Analytics: Opting out of cookies or data tracking for analytics purposes may limit our ability to monitor performance and improve the Service based on your preferences, potentially resulting in a less optimized user experience.
  • Push Notifications (App users): If you choose to withdraw consent for receiving push notifications, you may not receive important updates regarding your orders, security alerts, or promotions.

4.3 Managing Cookies and Other Tracking Technologies

You can control or disable cookies via your web browser or mobile device settings. This allows you to accept, reject, or limit certain types of cookies:

  • Necessary Cookies: These are essential for core functionalities (e.g., login sessions, account management), and disabling them may prevent you from using key features.
  • Functional Cookies: These cookies allow the platform to remember choices you’ve made, such as your language preference, preferred payment methods, or other settings to provide a more personalized and seamless experience. Disabling these may affect order management efficiency, as saved preferences like shipping details and payment methods will no longer be remembered.
  • Performance and Marketing Cookies: If you disable these cookies, personalized marketing messages and performance analytics may no longer function, impacting tailored promotions or offers.

While you are free to adjust your cookie settings, doing so may limit your overall experience on the platform, particularly regarding personalization and ease of use.

4.4 User Rights under Indian Law

In addition to managing consent, you have the following rights under Indian law regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to update or correct any inaccuracies in your personal data.
  • Right to Data Portability: You can request that your personal data be transferred to another service provider in a structured, commonly used format.
  • Right to Erasure: You may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
  • Right to Withdraw Consent: As outlined above, you have the right to withdraw consent for the use of your data at any time, though this may limit your ability to use certain features of our Service.

To exercise any of these rights, or for further inquiries regarding how we process your data, you may contact us as specified in Section 10.

5. Data Security And Breach Protocol

5.1 Data Security

We implement industry-standard security measures, including SSL encryption and data anonymization, to protect personal data. All sensitive information is handled securely, with access limited to authorized personnel.

5.2 Data Breach Notification

In the event of a Data Breach, we will notify affected users within 72 hours of discovering the breach, as per Indian regulations. Notifications will be sent via email and posted on our website and mobile app. We will also inform relevant data protection authorities as required by law.

6. Transfer Of Data

6.1 Cross-Border Data Transfer

Your personal data may be transferred to and processed outside of India, including in countries where data protection laws may differ. We ensure that such transfers comply with the Indian IT Act and that appropriate safeguards, such as standard contractual clauses, are in place to protect your information.

6.2. Within Our Organization:

Your personal data may be shared among our affiliates, subsidiaries, or partners for operational purposes, such as managing our services, improving customer experience, and conducting internal analyses. We ensure that all entities involved maintain appropriate data protection standards.

6.3. Third-Party Service Providers

We may engage third-party service providers to perform functions on our behalf, such as IT support, marketing, or data analysis. These providers may have access to your personal data as necessary to carry out their functions, and we ensure that they are bound by strict confidentiality and data protection obligations.

6.4. Legal and Regulatory Compliance

Your personal data may be disclosed to government authorities, law enforcement agencies, or regulatory bodies when required by law, in response to a subpoena or court order, or to protect our rights or those of others.

6.5. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership or use of your personal data.

By using the Biizline platform, you consent to the cross-border transfer of your personal data for the purposes described in this policy.

7. Data Retention

7.1. Retention Period

We retain your personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods are as follows:

  • Account Information: Your account-related data, including name, contact details, and account preferences, will be retained as long as your account remains active or as required to provide the services. If you choose to delete your account, we will retain your data for a grace period of 90 days to allow for reactivation, after which it will be permanently deleted or anonymized.
  • Transactional Data: Data related to orders, payments, and communication between vendors and customers will be retained for a period of 7 years, as required for financial reporting and audit purposes, in compliance with applicable laws.
  • Sensitive Personal Data: Data such as passwords and payment information will be securely stored and encrypted during use, and deleted or anonymized when no longer needed for the purposes of processing your transactions, typically within 180 days after the completion of the transaction.
  • Usage Data: Data collected automatically, such as IP addresses, device information, and usage statistics, will be retained for up to 2 years for analytics and platform optimization. After this period, the data will either be anonymized or deleted, unless it’s needed for security or legal purposes.

7.2 Periodic Data Review

We periodically review the personal data we collect and store to ensure it is still necessary for the purposes outlined in this policy. Data that is no longer required for the purposes of providing the service, legal compliance, or legitimate business interests will be securely deleted or anonymized. This review process occurs annually to keep our data handling practices efficient and compliant.

7.3 Deletion or Anonymization of Data

Upon expiry of the retention periods mentioned above, personal data will either be deleted or anonymized. Anonymization ensures that data cannot be linked back to an individual, allowing us to retain aggregated information for statistical purposes while respecting user privacy.

7.4 User-Initiated Deletion Requests

You have the right to request the deletion of your personal data at any time. Once we receive your request, we will process the deletion of your data within 30 days, unless retention is required for legal or security purposes. Please note that certain transactional data and account records may be retained as required by law or for legitimate business purposes, such as resolving disputes or financial auditing.

To initiate a data deletion request, please contact us as detailed in Section 10.

8. Age Limit And Children’s Privacy

We do not knowingly collect data from individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on both the website and app with the updated Effective Date. Users will be notified of significant changes via email or prominent in-app notifications.

10. Contact Us

If you have any questions about this Privacy Policy or if you would like to exercise your rights under Indian law, you can reach us at:

Phone: +91 963800 2500

Email: support@biizline.com

Address: 302, Kasturi, Opp. Torrent Power Station, Nikol SP Ring Road, Nikol, Ahmedabad, Gujarat-382350