Setting up a business in India is not only difficult; it is hard. It might sound daunting when having to fulfil such a large number of orders. While also managing your inventory and being in touch with the customers at the same time.
It is hard to cope with everything when you use only WhatsApp messages, Excel sheets, and handwritten notes. It might become a mess in a short time.
Order management apps come in at that point. They make receiving, processing and tracking of orders simple, all in one location. But there are so many apps today; how do you select the correct one to use in your business? Now, we will see step by step.
Learn What an Order Management App Does
It is essential to understand what an order management app is or does before making a decision. It simply allows you to handle all your customer orders, including their placement and delivery.
A good app should help you:
- All the orders can be recorded and monitored in a single dashboard
- Manage the pricing and discounts based on the customers
- Monitor inventory and stock
- Automatically send updates on the order
- Create reports to enable you to make improved decisions
To put it briefly, it automates all your manual work. Thus, you save time, reduce errors, and serve customers in less time. It serves as your virtual assistant to ensure that your business is moving in the right direction even when you are not around.
Know Your Business Needs
All businesses do not require the same features. A small distributor might only require a simple app to follow the orders. While on the other hand, a large wholesaler requires high-level analytics and multiple users.
Prior to choosing an application, ask yourself:
- Which number of orders do I handle daily?
- Should I offer customer discounts?
- Will my sales team be using the app?
Will the app be necessary when I am working in remote locations? As soon as you answer these questions, it will be significantly easier to select the appropriate app. The more direct your answer to your business needs, the better decision will be made.
Find a design that is user-friendly
An app can be used to simplify your life, not complicate it. You do not want a week-long period of training to get your team to use it. Select a single app with a clear and uncomplicated interface.
An app that will be familiar to non-technical users in a short period of time. It should be easily understood by your salespeople, your warehouse staff and your delivery team. The ease of using an app will ensure that your team adopts the app faster and with fewer errors. And that will ensure a smooth operation from day one.
Test Customization Alternatives
All businesses operate in a different way. You may wish to charge certain prices to various consumers, have various branches or handle different bulk orders.
This is why it is important to customize. The right order management app should not make you change your workflow to work its way. It should allow you to change settings to fit your workflow.
Using Biizline, as an example, you are able to charge customers individually, facilitate multiple orders and keep track of them in real time. A scalable system will make sure that your application does not act on your business but with it.
Make sure it provides real-time tracking
The greatest benefits of a digital system include real-time order tracking. It provides one with full exposure to your operations.
It is a lot easier to keep up with the orders when you can easily view the orders that are pending, dispatched or delivered in a single location.
This assists you in serving your customers in a better and quicker way. Customers will also enjoy the fact that they do not have to call to receive updates. Make sure that you have live tracking and real-time updates on application you are going to use.
Try Before You Decide
Last, but not least, do not select an app without testing it. All the order management systems have a free trial or demo version; take advantage of it. Add real orders and have a look around the dashboard. This will help you to determine whether your team can use it comfortably. It should address your needs. And thus you’ll get your perfect match.
Final Thoughts
To select the appropriate order management application in India, you do not need to struggle. Everything you need is to be clear about your needs and long-term results.
Using a smart and easy-to-use platform such as Biizline, you will be able to handle all your orders and customers. While also having your pricing in a single location, error-free and without any confusion.